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FREQUENTLY ASKED QUESTIONS

DO YOU SHIP WORLDWIDE?

We ship W Durable Goods all over the world to most destinations from the United States with USPS. You can order with confidence, safe in the knowledge that we'll do our best to get your goods to you as quick as we can. It takes just a few days to deliver your order, wherever you are, however we don't like to guarantee exact delivery times due to unexpected delays that could occur with customs etc. 

If your shipping destination is not available, please contact us.

 

 

HOW CAN I PAY FOR MY ORDER?

 

Prices on our website are currently charged in US Dollar ($). We accept credit card payments from Visa, MasterCard, American Express and Discover.

 

I HAVE JUST PLACED MY ORDER, WHAT HAPPENS NEXT?

 

We will start processing your order immediately. Your order will be packed up carefully within 4-10 working days and sent off. Once we have received your order it's not possible to change or cancel it. If you have made a mistake with your shipping address it's not always possible to change it in time but please contact us immediately to see what we can do.

 

HOW MUCH DOES SHIPPING COST?

Please see our Shipping Information for more details.

CAN I TRACK MY ORDER?

As soon as your order has shipped, we'll email you the tracking number.

  

THE COLORS OF OUR LEATHER

 

We currently have three main colors : Tan, Brown, and Black. We do our best to display the colors of our goods as accurately as possible on the website. The actual colors you see will depend on your screen so we can't guarantee that your screen will accurately reflect the color of the product on delivery. 

Our premium 100% vegetable tanned English bridle leather is the best of the best. We source all our leather from one of the best tanneries in the United States.  Leather is a natural material and the colors, shade and depth can vary. The color of the leather will also appear differently depending on which light you look at the leather under. The beautiful quality is the depth of color, it's by no means flat. The leather will develop a rich patina over time and the more you use it and expose it to sunlight, the richer and darker it will become.

  

WARRANTY AND REPAIRS

We endeavour to make goods that you can enjoy for a long time. We love if you use your product every day and we want it to be something you can't live without. But we also encourage you to take care of your hard graft goods and treasure them. Items that get heavy everyday use also wear down so they may need a small repair or clean now and again.

Warranty

Your satisfaction is our goal.  If a product fails due to workmanship, we will repair or replace at no cost.  Please contact us immediately.

Repairs

If you think that the repair needs our specialists please contact us with pictures of the problem and we will send you a quote for the estimated repair cost and shipping. 

 

WHAT IS THE RETURN POLICY?

 

We want you to be happy with your new hard graft but if you unpack the goods and find that it's they are not quite right for you please email us immediately. We will authorize the return and email you the return address label.

 

DO I HAVE TO PAY TAX OR IMPORT FEES?

 

If your delivery address is within Texas, 8.25% sales tax is included in your total price. Product prices for all other destinations do not include sales tax but you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please contact your customs office for further details.